We are committed to safeguarding the privacy of our website visitors and clients; this policy sets out how we will treat your personal information. It has also been updated and is now GDPR compliant.
1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of subscribing to our email notifications and newsletters;
(e) information pertaining to working with us to coach or produce your book;
(f) any other information that you choose to send to us;
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both ‘session’ cookies and ‘persistent’ cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you next visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. These generate statistics and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information – check out their respective privacy policies for more information.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
3) Using your personal data.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested and or communications needed so we can carry out services that you have paid for;
(h) send to you our email newsletter and other marketing communications, but only where you have specifically agreed. (You can inform us at any time if you no longer require marketing communications) ;
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent ever provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
5) International data transfers.
If you are in the European Economic Area (EEA), information which you provide may be transferred to countries including the United States which do not have data protection laws equivalent to those in force in the EEA.
You expressly agree to such transfers of personal information.
6) Security of your personal data.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Any information you send us via email will be stored in accordance with the latest GDPR standards.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Any data you give us that is not from the website is filed and stored either on our computers, (password protected) or in a locked filing cabinet (as stated above).
The length of time we keep your data is for however long you need our services. If you wish us to delete any data after our contract(s) then you may do so by writing. This will include any book(s) that you have created through The Book Refinery. The address is at the bottom of this policy.
(7) Policy amendments.
(8) Your rights.
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
9) Third party websites.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
10) Updating information.
Please let us know if the personal information which we hold about you needs to be corrected or updated.